shit, i used to work for a video/film transfer company (homemoviedepot.com) doing film repair and stuff, we would get shit from ups that was destroyed. i mean, the box would be ruined, film wrecked, and tapes broken. i spent 3 days fixing a 2000 foot reel that had been cut from something crushing it. they paid extra for me to fix it because i had done a good job in the past, but damn. i was the fastest/lowest mistake (last record was about 5 in about a million or so splices) repair guy they had.
but man, i hated getting the UPS stuff.. also, "fragile" to them means "dont ring the doorbell, just throw it at the door from 20 feet away" the box had my gecko in it under cold temp hibernation. though butters is all good and dandy today.