Everyone on MA says you gotta call them. And they themselves say this too, and say they will not answer e-mail because they want to have a "more personal experience with their customers" or some shit. Well, twice I had to e-mail and call when they fucked up. Both times they never got back to me via either form of communication. Both times I had to post on MA to bitch about them, and when I did I got Dan to call me within like 30 minutes.
If you're running an internet company that can't handle e-mails, thats the first red flag.
If you consistently fuck up and don't talk to people until they call you out in public, that's another bigg'un.
They still owe me $80 for a case boring job I paid for over a year ago. I don't need it now, and have e-mailed them 3 times asking if I can just get refunded or get store credit. No response. Gonna have to call, get ignored, then post on MA again...